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Re: Adobe Stock .ai Image with transparent background in photoshop

New Here ,
Feb 02, 2019 Feb 02, 2019

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Please help. I just bought 163671349 opened it in Illustrator to remove the blocked background, but there are no layers. The sublayer even says 'image'. Thank you very much! 

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Adobe Employee , Feb 11, 2019 Feb 11, 2019

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Hi Maaike,

Sorry to hear that you are facing issues with an Adobe Stock file.

I have downloaded and opened the file in Illustrator and did not encounter an issue as mentioned above. I can view all the layers associated with the asset as shown in the screenshot below:

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Branching to a new discussion,

Hi Maaike,

Sorry to hear that you are facing issues with an Adobe Stock file.

I have downloaded and opened the file in Illustrator and did not encounter an issue as mentioned above. I can view all the layers associated with the asset as shown in the screenshot below:

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Community Beginner ,
Mar 08, 2022 Mar 08, 2022

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Having the same issue. I've downloaded several stock images with transparent backgrounds. I try to remove the background layer in AI but there are no transparent layers to remove. See the image below. 

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Adobe Employee ,
Mar 08, 2022 Mar 08, 2022

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Please post a File ID of the asset you have an issue with to have it looked into further.

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Community Beginner ,
Mar 08, 2022 Mar 08, 2022

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AdobeStock_485193521

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Adobe Employee ,
Mar 08, 2022 Mar 08, 2022

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Hello, it looks like you can do this by:

  1. Expand the Layer
  2. Remove the <Clip Group>
  3. After that I was able to Export as PNG with Transparent layer

1.PNG

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Community Beginner ,
Mar 08, 2022 Mar 08, 2022

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I don't have a clip group when I expand.

NoClipGroup.png

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Adobe Employee ,
Mar 08, 2022 Mar 08, 2022

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You might need to re-download the licensed asset. It does not look like you have the correct .ai file.

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Community Beginner ,
Mar 08, 2022 Mar 08, 2022

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I've downloaded it again and even tried other images. This really shouldn't be this complicated. 

 

Step 1. Download image 

Step 2. Open image in AI and click on the layers tab

Step 3. Observe that there still isn't a clip group

Step 4. Give up and go to iStock

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