Re: Adobe stock charges unexplained?! Code 044-207-3650

New Here ,
Jul 16, 2018 Jul 16, 2018

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Hi,

I am getting the same charges & have no idea what they are for & all the replies you have on your website do not explain these charges.

Would you please cancel this debit to my credit card immediately.

Many thanks,

Hugh

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Adobe Employee , Jul 17, 2018 Jul 17, 2018
Hi Hugh,Sorry to hear that you are facing issues with Adobe Stock services.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17th January 2018. When you subscribe to the Adobe Stock promo offer, the first month is free, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.You were getting charged for Adobe Stock subscription on 17th of every month(from the month of Feb...

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Adobe Community Professional ,
Jul 17, 2018 Jul 17, 2018

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This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Adobe Employee ,
Jul 17, 2018 Jul 17, 2018

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Hi Hugh,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17th January 2018. When you subscribe to the Adobe Stock promo offer, the first month is free, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

You were getting charged for Adobe Stock subscription on 17th of every month(from the month of February). The subscription stands cancelled now.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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