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Same issue, very annoying when you are in the middle of work!
Branching to a new discussion,
We apologize for the inconvenience caused to you.
Can try clearing your browser cookies and history and see if that solves the issue?
Also, try using a different browser and log in to stock.adobe.com.
If you still face troubles, feel free to update this thread so that they can further assist you.
You may also Contact Customer Care for further troubleshooting required.