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Re: Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

New Here ,
Oct 01, 2018 Oct 01, 2018

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Hello!

On 31st of August I wanted to try Adobe Stock 10 images/month. I've downloaded the 10 images and now I want to cancel my subscription because I don't want to use in the future. But in the PLANS menu I cannot cancel my subscription. Could you help my how can I cancel Adobe Stock Plan?

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Adobe Employee , Oct 01, 2018 Oct 01, 2018
Csaba,As I have already confirmed (over the Private message) that the subscription has been cancelled. You will not be charged for this subscription further.Regards,Twarita

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Adobe Employee ,
Oct 01, 2018 Oct 01, 2018

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Branching to a new discussion,

Hi Csaba,

Sorry to hear that.

I just checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 31 Aug 2018.

The subscription has been suspended due to payment issues.

Please check your private message for more details.

Regards,

Twarita

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New Here ,
Oct 01, 2018 Oct 01, 2018

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I understood. I have given a charged debit card but doesn't worked. If now I'll give again that credit card what will happen. It will be charged with 35 euro and then the subscription will be canceled?

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Adobe Employee ,
Oct 01, 2018 Oct 01, 2018

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Csaba,

As I have already confirmed (over the Private message) that the subscription has been cancelled. You will not be charged for this subscription further.

Regards,

Twarita

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