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Re: How do I remove a license?

New Here ,
Jan 30, 2018 Jan 30, 2018

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Hi, I accidentally licensed the following images - #75735260, #87836936, #82861654

How do I remove it or receive a credit for it?

What information do you need from me?

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Adobe Employee , Jan 31, 2018 Jan 31, 2018
Branching to a new discussion,Hi Joseph,I see you have an Adobe account under the same ID as with forums. Since you have accidentally licensed the files  (75735260, #87836936, #82861654) and there is no way to unlicense them, I have added 3 image credits to your account so that you can license different images instead.Hope this helps!Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
Jan 31, 2018 Jan 31, 2018

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Branching to a new discussion,

Hi Joseph,

I see you have an Adobe account under the same ID as with forums. Since you have accidentally licensed the files  (75735260, #87836936, #82861654) and there is no way to unlicense them, I have added 3 image credits to your account so that you can license different images instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Dec 22, 2018 Dec 22, 2018

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Hi Twarita,

I have a similar situation where I've licensed 4 images when I didn't intend to. I only clicked on saving to library and it automatically licensed. Could you please help unlicense or grant credit.

Thank you so much for helping out.

Thanks,

Syed

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Adobe Employee ,
Dec 24, 2018 Dec 24, 2018

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Hi Syed,

Sorry to hear that.

Could you please share the file IDs which you have accidentally licensed so that we can further assist you?

Regards,

Twarita

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New Here ,
Dec 24, 2018 Dec 24, 2018

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Hi Twarita,

The file IDs are #93355848, #113878125, #118767766, #217648625, #174917388.

Thank you so much and happy holidays.

Thanks,

Syed

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Adobe Employee ,
Dec 25, 2018 Dec 25, 2018

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Syed,

Since you have accidentally licensed 5 Stock files, I have added 5 image licenses to your account so that you can use them against different images.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Aug 20, 2020 Aug 20, 2020

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I too have accidentally licensed an unwanted image. Would be nice to have a "are you sure you want license this image?" dialog. The ID is: 190194519.

 

Thanks for your time.

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Adobe Employee ,
Aug 25, 2020 Aug 25, 2020

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Hello teresal38985297,

I have verified that you have licensed asset id 190194519 and have granted you replacement license. Please delete asset from any downloads or library at your end.

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