Copy link to clipboard
Copied
Hi Twarita,
I accidentally licensed this resume template:
But I have not downloaded it. Is there a way to remove it from my account and reimburse me for the one credit? Thank you in advance!
Branching to a new discussion,
Hi Erin,
Sorry for the trouble it has caused to you.
Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
Copy link to clipboard
Copied
Branching to a new discussion,
Hi Erin,
Sorry for the trouble it has caused to you.
Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
Copy link to clipboard
Copied
Hi Twarita, it took me two accidental clicks on the bottom left corner of pictures to realize that clicking that corner licenses that image. I haven't downloaded them. Can you return them so I haven't wasted my credits? Also maybe you should consider putting up a confirmatory dialogue after someone clicks the bottom corner of an image in the "search" images list.
Copy link to clipboard
Copied
looping in Sheena Kaul or EvilBugQueen1 for expert advice.
Copy link to clipboard
Copied
Hello S. H.,
Please provide the ID numbers for the files you accidentally licensed.
EBQ
Copy link to clipboard
Copied
#143225532
Copy link to clipboard
Copied
Hi S. H.,
I've confirmed that you licensed this image and have granted you a replacement license. Tell me, I see that you licensed other assets previously, how were these licensed that is different from the behavior you describe above?
EBQ
Copy link to clipboard
Copied
I actually accidentally licensed 3 other items, but I didn't think you could refund them since I didn't get a quick response from you, so I downloaded the items. Which I assume means I now can't have them refunded.
What keeps happening is I use a touch screen on my surface pro, and as I scroll down the page using my finger I inadvertently click the bottom corner of an image, which automatically licenses that image. I ended up with 3 total that I didn't want. I wish you'd have a confirmatory dialogue pop up instead of just automatically granting the license.
Copy link to clipboard
Copied
I forget which item I already asked you about but the ones I didn't ever intend to license - and hadn't even looked at before i accidentally clicked the corner - were #143225532, #105665234, and #218752934
Copy link to clipboard
Copied
Hi Sarah,
As I understand, you had accidentally licensed 3 images out of which 1 replacement was already given. I have gone ahead and added 2 more replacement licenses in your account. Let us know if there is anything else we can help you with.
Thanks
Kanika
Copy link to clipboard
Copied
Hi Kanika, I accidentally licenced an image while scrolling. Is it possible to please remove it/refund? Thank you!!
File number: # 112255201
Copy link to clipboard
Copied
Hi I accidentally licensed photo: #207260341. How do I undo it or cancel that license. Thanks!
Copy link to clipboard
Copied
Hi I've also accidently licensed 1 Adobe Stock photo while scrolling, would it be possible for me to unlicense it? The number is #195959235 . Thanks in advance.
Copy link to clipboard
Copied
Hi J.,
I'm sorry there is currently no way to undo an accidental license. I have confirmed you licensed this asset and have granted you a replacement license.
EBQ
Copy link to clipboard
Copied
My name is Adriana. I actually accidentally licensed 1 video on adobe stock. Would it be possible for me to unlicense it? The number is #99629007. Thank you!
Copy link to clipboard
Copied
Hi Adriana,
You'll need to contact customer care for assistance because this is an on demand purchase. https://helpx.adobe.com/contact.html
EBQ
Copy link to clipboard
Copied
Hi, I accidentally pressed and licenced a piture #147758204. Would it be possible for you to help me unlinced it and add 1 credit back? I find it too easy to accidentally press "licence" while browsing the files. 😞
Thank you
Federico
Copy link to clipboard
Copied
Hello hyperiko ,
I have verified that you have licensed asset id #147758204 and have granted you a replacement license. Please delete asset from any downloads or library at your end.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hello Roxanne22498165nsi3,
I have verified that you have licensed asset #368051403 and have granted you replacement license. Please delete asset from any downloads or library at your end.
Hope this helps !!!