how do I unlicense something that I purchased accidentally?

[lgeno149]

Hi good day,

I accidentally licensed a photo I did not mean to. Can you please credit the account back on photo:

File #72738462

Group People With Puppies photos, royalty-free images, graphics, vectors & videos | Adobe Stock

[twaritar3263062 · Accepted solution]

Branching to a new discussion,

Hi Lisa,

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

[lgeno149]

Thanks so much!

L

On Mon, Sep 25, 2017 at 10:14 AM Sheena Kaul <forums_noreply@adobe.com>

[twaritar3263062]

You are welcome!

[sarahs54941933]

Hello,

I have done the same. I accidentally licensed the image 159363813. I have been chatting with customer support for almost an hour and they keep telling me I can not unlicense it or give me a credit. It was a simple mistake. I didn't realize when you add to library it is licensing it. I was trying to save preview. Thank you for the help!

Sarah

[twaritar3263062]

Hi Sarah,

I have checked your account details and noticed the image number you have mentioned above( 159363813 ) is not licensed.

It might be possible that you have only saved the image in the preview mode and not licensed it.

Can you please check that once again. If still facing troubles let us know so that we can assist you further.

Regards,

Twarita

[clints59592977]

Hello Twaritar,

I accidently licenced 64116067

It it possible to credit my account?

Thanks,

Clint

[twaritar3263062]

Hi Clint,

As you have accidentally licensed the image(64116067), I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[CatAM]

Happened to me as well.  While browsing over the image I accidentally downloaded image 165197502. Is it possible to return?

[twaritar3263062]

Hi Catherine,

Sorry for a delay in response. I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[elder_pages]

Darn. Me too. #178171135.

[twaritar3263062]

Hi Elder,

I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[elder_pages]

Thank you!!

Tasha

[twaritar3263062]

You are welcome!

[Rai97]

My name is Adriana. I actually accidentally licensed 1 video on adobe stock. Would it be possible for me to unlicense it? The number is #99629007. Thank you!

[DerekBD]

Hello, 

I accidently licenced this image File # 364309552. Thought I would see cost and it just said it was in my library. Don't want it. Thanks!