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Re: how do I unlicense something that I purchased accidentally?

Community Beginner ,
May 03, 2018 May 03, 2018

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I too have accidentally downloaded two videos!  I will not use these as they are not what I wanted. 

AdobeStock_194749898

AdobeStock_122929253

I will delete the files as soon as I hear back.

Thanks in advance!

Kim

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correct answers 1 Correct answer

Adobe Employee , May 07, 2018 May 07, 2018
Hi Kimberly,I understand that you've seen other threads where the licenses are giving for such scenario but we only provide exception for the standard assets. Videos are purchased on-demand and you need to contact the support or the refund requests. Please see Contact Support FAQ: Unable to reach support through the "Contact US" link if you're unable to reach support. Regards,Sheena

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Adobe Employee ,
May 03, 2018 May 03, 2018

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Hi Kimberly,

I apologize for the troubles here and unfortunately we don't have anyway of unlicensing a file once it has been licensed.

However, I would request you to Contact Customer Care so that they can hep you better with the refund process if possible.

Feel free to update the thread in case of any additional queries.

Regards,

Sheena

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Community Beginner ,
May 07, 2018 May 07, 2018

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Thank you Sheena,

The link that was provided just circles me back to this same forum to start over.  I see that others are getting credit for their accidental downloads as a good will gesture.

I have been a member of Adobe for years and purchase images every week.  Can you please credit me for these two videos?

AdobeStock_194749898

AdobeStock_122929253

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Adobe Employee ,
May 07, 2018 May 07, 2018

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Hi Kimberly,

I understand that you've seen other threads where the licenses are giving for such scenario but we only provide exception for the standard assets. Videos are purchased on-demand and you need to contact the support or the refund requests.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link if you're unable to reach support.

Regards,

Sheena

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New Here ,
Jul 19, 2018 Jul 19, 2018

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Hello, I also accidentally clicked on "License" on two products. 

Please, cancel it, it as I do not wan't to use them, I licensed them by mistake.

#127763546https://stock.adobe.com/pl/images/corners-pattern-walls-of-steel/210333030

#210333030

Also, the confirmation of licensing would be nice.

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Adobe Employee ,
Jul 19, 2018 Jul 19, 2018

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Hi Michal,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jul 26, 2018 Jul 26, 2018

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Hello

I accidentally purchased the following license for image #159303223 Screen Shot 2018-07-26 at 5.48.47 AM.png

May I return the image? I have not downloaded the image.

Thank you for your help with this. I appreciate it!

Michelle

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Adobe Employee ,
Jul 26, 2018 Jul 26, 2018

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Hi Michelle,

I apologize for such an experience.

I've added 1 license to your account which you may use against this image.

Let me know if you face any issues.

Regards,

Sheena

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New Here ,
Dec 04, 2018 Dec 04, 2018

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Hello

I've accidentally licensed the wrong image. Is it possible you can credit it back to me? I will of course delete, as we have no use for it.

Reference: 171637370

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Adobe Employee ,
Dec 04, 2018 Dec 04, 2018

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Hi Christine,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Dec 04, 2018 Dec 04, 2018

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Thank you 🙂

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Adobe Employee ,
Dec 04, 2018 Dec 04, 2018

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You are welcome!

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Community Beginner ,
Jan 28, 2020 Jan 28, 2020

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Hi there,

Is there away to contact Adobe Support directly (e.g. email) and not the forum. I have an Adobe Stock account and I accidentally purchased a photo that I don't need. I have deleted it off my computer. I was wondering if I could be recredited if that is possible. The file number is 282307642. Thanks.

Anyi:)

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Adobe Employee ,
Jan 28, 2020 Jan 28, 2020

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Hi anyi_ndongko,

I have confirmed you licensed this and have granted you a replacement license.

EBQ

EBQ

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Community Beginner ,
Jan 29, 2020 Jan 29, 2020

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Thanks EBQ1!

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Community Beginner ,
Jan 29, 2020 Jan 29, 2020

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LATEST
Thank you!!!

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