Re: I accidentally licensed an image!

New Here ,
Nov 13, 2018 Nov 13, 2018

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Hi, I did the same mistake! I accidentally licenced an image as I thought it was saving on my list only: FILE #: 189578468

Please help me to retrieve this one license, thanks!

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Adobe Employee , Nov 14, 2018 Nov 14, 2018
Branching to a new discussion,Hi Mamun,Sorry for the trouble it has caused to you.Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Nov 14, 2018 Nov 14, 2018

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Branching to a new discussion,

Hi Mamun,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Dec 05, 2018 Dec 05, 2018

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hey!

I've also just accidentally licensed an image: Black color pencil isolated on white background. - Buy this stock photo and explore similar images a...

I have no use for this image. It's not even close to what I was looking for! Is it possible to get a refund? I haven't downloaded or used the image anywhere.

Thanks

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Adobe Employee ,
Dec 06, 2018 Dec 06, 2018

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Hi there,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Mar 17, 2022 Mar 17, 2022

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Hello, I also just licensed an image I don't want by accident. Can you please help me cancel the license? Thank you.

It is FILE #:  316468616

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Adobe Community Professional ,
Mar 20, 2022 Mar 20, 2022

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Please contact Adobe customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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