Re: I downloaded a vector that looks terrible - REFUND/CREDIT POSSIBLE?

New Here ,
Oct 31, 2018 Oct 31, 2018

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I too purchased an image (#167987190) it has horrible hard edged overlays, and vignette edges throughout. Who is checking the quality of these images?

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Adobe Employee , Nov 13, 2018 Nov 13, 2018
Andrea,Our product team has confirmed that the quality of the file is not up to the mark, so I have added 1 image license to your account so that you can use it against a different image.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Branching to a new discussion,

Hi Andrea,

Sorry to hear that you are facing issues with one of our files.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Andrea,

Our product team has confirmed that the quality of the file is not up to the mark, so I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Dec 31, 2018 Dec 31, 2018

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ME TOO! I purchased a license for a vector file, and when downloaded it looks TOTALLY different from what's on the adobe site and I could never use this image. It's horrible. AdobeStock_63099267 is the one - - I would also like a refund/credit ASAP.

I am also finding reaching support at Adobe re stock footage extremely difficult - - I could only find this thread to reply to, not an easy way to directly contact support. Seems like some client service work on the UX side here is urgent.

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Adobe Community Professional ,
Jan 01, 2019 Jan 01, 2019

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Contact Customer Care — to contact customer care. This forum, however, is an excellent place to get help.

ABAMBO | Hard- and Software Engineer | Photographer

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