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Re: I want to cancel subscription Adobe Stock

New Here ,
Jul 03, 2018 Jul 03, 2018

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Hi Twarita,

I have a problem with the invoice form Adobe. There is a mistake, there is no company name. What can I do with this?

Second problem: I forgot to cancel the trial subscription of Adobe Stock and you have already charged my credit card. I canceled subscription today instead of July 1. Do I still have a chance to get a refund? (unused subscription)???

SK

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Adobe Employee , Jul 03, 2018 Jul 03, 2018
Branching to a new discussion,Hi Slawomir,Sorry for the trouble it has caused to you.Since the company name is not mentioned in your invoice, please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" linkAlso, I have checked your account details and noticed that you have signed up for Adobe S...

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Adobe Employee ,
Jul 03, 2018 Jul 03, 2018

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Branching to a new discussion,

Hi Slawomir,

Sorry for the trouble it has caused to you.

Since the company name is not mentioned in your invoice, please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Also, I have checked your account details and noticed that you have signed up for Adobe Stock subscription on 3rd of June, 2018. The subscription has been cancelled now.

Yes, you are eligible for the refund since if you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

For more information, please see Legal subscription terms | Adobe

Kindly reach out to our support team for the refund related requests.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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