Re: i want to complain ... there is no place

New Here ,
Mar 26, 2018 Mar 26, 2018

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I am also incredibly angry!!!!! I have been trying to contact a real person at Adobe for days. I DO NOT want Adobe stock images and did not subscribe but have been charged.

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Adobe Employee , Mar 27, 2018 Mar 27, 2018

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Hi Lynn,

Sorry to hear that you are facing troubles with Stock services.

I looked into your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) subscription plan on 12th February 2018 which has been cancelled. I am also able to locate a charge(41.39 AUD) on your account for the month of March(for Stock subscription).

I would like to inform that when you subscribe to the promo offer (Stock 10 images per month one-year) the fi

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Adobe Employee ,
Mar 27, 2018 Mar 27, 2018

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Branching to a new discussion,

Hi Lynn,

Sorry to hear that you are facing troubles with Stock services.

I looked into your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) subscription plan on 12th February 2018 which has been cancelled. I am also able to locate a charge(41.39 AUD) on your account for the month of March(for Stock subscription).

I would like to inform that when you subscribe to the promo offer (Stock 10 images per month one-year) the first month is a free, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information please refer to Legal subscription terms | Adobe

You may reach out to our support team Support FAQ: How can I contact Adobe for support? for the further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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