Hello, I have mistakenly requested the image 39000043,
is there any way to cancel it ?????
Branching to a new discussion,
Sorry to hear that.
I see you have an Adobe account under the same ID as with forums. I have checked your account details and noticed that you have licensed an on-demand purchase(39000043). I would like to inform that Extended licenses are non-refundable.
However, I understand your concern here that you have accidentally licensed the asset. So I would request you to contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).
In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Feel free to update this thread in case of any additional questions.
Then, you say that I can not return a purchase I ordered by mistake? That image is not the one I actually need . I would appreciate if you solve the problem, because i really need the money to buy the correct one. I need fix this problem as soon as possible.
Did you try reaching our support team(link mentioned above) to check for exceptions?
I tried to find the solution but any of the "FAQ" is useful for me. Adobe don't make it easy.
Please check your private message.