Re: Licensed Image by Accident. Is there a return button?

New Here ,
Sep 19, 2018 Sep 19, 2018

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Hello, I have mistakenly requested the image 39000043,

is there any way to cancel it ?????

Thank you!

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correct answers 1 Correct answer

Adobe Employee , Sep 20, 2018 Sep 20, 2018
Dolores,Please check your private message.Regards,Twarita

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Adobe Employee ,
Sep 19, 2018 Sep 19, 2018

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Branching to a new discussion,

Hi Dolores,

Sorry to hear that.

I see you have an Adobe account under the same ID as with forums. I have checked your account details and noticed that you have licensed an on-demand purchase(39000043). I would like to inform that Extended licenses are non-refundable.

However, I understand your concern here that you have accidentally licensed the asset. So I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Sep 19, 2018 Sep 19, 2018

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Hello,

Then, you say that I can not return a purchase I ordered by mistake? That image is not the one I actually need . I would appreciate if you solve the problem, because i really need the money to buy the correct one. I need fix this problem as soon as possible.

Thanks

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Adobe Employee ,
Sep 20, 2018 Sep 20, 2018

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Dolores,

Did you try reaching our support team(link mentioned above) to check for exceptions?

Regards,

Twarita

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New Here ,
Sep 20, 2018 Sep 20, 2018

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Twarita,

I tried to find the solution but any of the "FAQ" is useful for me. Adobe don't make it easy.

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Adobe Employee ,
Sep 20, 2018 Sep 20, 2018

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Dolores,

Please check your private message.

Regards,

Twarita

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