Re: Licensed Image by Accident. Is there a return button?

New Here ,
Oct 23, 2018 Oct 23, 2018

Copy link to clipboard

Copied

Hi,

I have just phoned customer services who claimed that they could not issue a refund for this image which I purchased in error:

ADB043559349UK

Can you please look into this and issue me with a refund or credit?

Thanks,

Adam

Views

108

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 24, 2018 Oct 24, 2018
I checked the file ID and it seems to be an editorial image.I'd request you to please Contact Customer Care for refund requests.

Likes

Translate

Translate
Adobe Employee ,
Oct 23, 2018 Oct 23, 2018

Copy link to clipboard

Copied

Branching into a new discussion

Hi there,

I've checked your account details and I see that you've subscribed to Adobe Stock-10 images/month plan.

I'm unable to locate this order# under your Adobe ID.

Can you please confirm me the file Id of the image that you've purchased accidentally?

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 24, 2018 Oct 24, 2018

Copy link to clipboard

Copied

Hi,

The file number is:

195685046

Thanks,

Adam

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 24, 2018 Oct 24, 2018

Copy link to clipboard

Copied

LATEST

I checked the file ID and it seems to be an editorial image.

I'd request you to please Contact Customer Care for refund requests.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started