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Re: Licensed the wrong image

New Here ,
Jan 31, 2019 Jan 31, 2019

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I did the same thing... two images I didn't want, just wanted to save the preview to test them. FILE #: 172382369 and FILE #: 40548305

Can this be corrected?

Thanks

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correct answers 1 Correct answer

Adobe Employee , Feb 01, 2019 Feb 01, 2019
Branching into a new discussionHi Andrew,I apologize for the trouble caused to you.I've added 2 replacement license to your account.Regards,Sheena

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Adobe Employee ,
Feb 01, 2019 Feb 01, 2019

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Branching into a new discussion

Hi Andrew,

I apologize for the trouble caused to you.

I've added 2 replacement license to your account.

Regards,

Sheena

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New Here ,
Jul 03, 2019 Jul 03, 2019

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Can't believe after more than 4 or 5 years of the same problem, no fix has been rendered. Double confirmation should be standard.

I have now accidentally clicked license on # 252356045, and did not want this picture, as it is one I cannot begin to use. Can I have a credit back, please?
https://stock.adobe.com/images/horizontal-portrait-of-a-very-happy-and-excited-woman-celebrating-suc...

Kathryn

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Adobe Employee ,
Jul 08, 2019 Jul 08, 2019

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Hi K. H.,

Apologies for the delayed response, I've confirmed that you've licensed the asset and granted you a replacement license.

EBQ

EBQ

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