I am new and spent hours trying to figure out getting a transparent background for an adobe stock photo and nothing ive tried works. There are no layers. Trace image wipes out the whole thing. I think what you explained must be going on and thats a bummer and a waste for what I needed.
If you can post the asset ID we can troubleshoot your issue. Additionally you can search of this community for "transparent" or "background" and find similar posts with solutions.
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