Purchased vector image and cannot open or use it

[bluecatjo]

Yes, it's very annoying. I am having the same issue on some images I just bought.

[twaritar3263062]

Branching to a new discussion,

Hi Joanne,

Sorry to hear that you are facing issues with Adobe Stock services.

Can you please elaborate on your issue and also share the file IDs with which you are facing troubles with so that we can further assist you?

Regards,

Twarita

[Sheena Kaul · Accepted solution]

Hi,

Request you to kindly visit the link shared below and select the specific product community.

https://forums.adobe.com/welcome

The experts would be able to help you with the product related query.

Regards,

Sheena