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Re: Will I lose my credit image if I cancel my subscription ?

New Here ,
Feb 06, 2018 Feb 06, 2018

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*******. I have a 100 credits adding up to $300 and if I cancel my $30/month membership I lose the $300 I paid. Let me say this one more time:*******!

 

[moderator deleted vulgar language]

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correct answers 1 Correct answer

Adobe Employee , Feb 06, 2018 Feb 06, 2018
Branching into a new discussion,Hi Jason,I am sorry to hear that you had a poor experience related to your Stock account. I did go through your account details and noticed that you have Adobe Stock 10 images a month (one- year) plan which was purchased on 3rd April 2016, moreover, I see you have almost 100 remaining assets which are not yet downloaded.If you wish to cancel your subscription, please download all the assets prior to cancelling, as the images which are downloaded will always remain...

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Adobe Employee ,
Feb 06, 2018 Feb 06, 2018

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Branching into a new discussion,

Hi Jason,

I am sorry to hear that you had a poor experience related to your Stock account. I did go through your account details and noticed that you have Adobe Stock 10 images a month (one- year) plan which was purchased on 3rd April 2016, moreover, I see you have almost 100 remaining assets which are not yet downloaded.

If you wish to cancel your subscription, please download all the assets prior to cancelling, as the images which are downloaded will always remain in your license history.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Community Beginner ,
Jul 31, 2021 Jul 31, 2021

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Horrible answer/policy. This is such a SCAM. 

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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That's not a scam, it's part of the conditions you agreed upon before taking the subscription. Sorry that you did not read the terms and conditions as you confirmed when you took your subscription.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 10, 2019 Dec 10, 2019

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dang

 

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Adobe Community Professional ,
Dec 10, 2019 Dec 10, 2019

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Yes.
That is part of the subscription terms.
Abambo.


Sent from my iPad

ABAMBO | Hard- and Software Engineer | Photographer

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