• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Recently purchased image faulty

New Here ,
Dec 13, 2018 Dec 13, 2018

Copy link to clipboard

Copied

Hi everyone,

I have just purchased a logo image through Adobe Stock and cannot open, edit or convert the file.

I have tried converting this .ai image to a png through a converter many times but am always given an error saying that the 'Vector Conversion Failed'.

I have also tried opening the .ai file in inkscape but the programme fails to load the file every time too.

I don't want to try to use Adobe Illustrator as I am short on money as is and don't want to have a similar experience to the one I'm having now.

Am I doing something wrong? Or is there a problem with the logo I am using? (ID #221601955 )

Any help would be greatly appreciated.

Kind regards,

Huw Little

Views

184

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 13, 2018 Dec 13, 2018

Hi there,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked the file (#221601955) at my end and noticed that it is a vector file. However, if you do not have Illustrator, rather than subscribing the app you can always use the 7-day trial version(in order to use the vector file you have downloaded from Adobe Stock).

You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads

I believe

...

Votes

Translate

Translate
Adobe Employee ,
Dec 13, 2018 Dec 13, 2018

Copy link to clipboard

Copied

LATEST

Hi there,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked the file (#221601955) at my end and noticed that it is a vector file. However, if you do not have Illustrator, rather than subscribing the app you can always use the 7-day trial version(in order to use the vector file you have downloaded from Adobe Stock).

You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads

I believe that the file which you are looking for is a PNG file, and unfortunately, .png file is not available in our Adobe Stock website.

If you need a PNG file, you can simply create a file in Photoshop and save it as PNG or download a similar file format from Google.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started