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Reembolso

Community Beginner ,
Oct 31, 2020 Oct 31, 2020

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He cancelado mi suscripción antes de que pase los 14 días, por que se me ha cobrado 98€.

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Licensing , Plans and purchase

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correct answers 1 Correct answer

Community Expert , Oct 31, 2020 Oct 31, 2020

Si canceló a tiempo, se le reembolsará. Sin embargo, esto se inicia manualmente y no automáticamente. Si no le devuelven el dinero en los próximos 14 días, póngase en contacto con el servicio de atención al cliente de Adobe.


Puede contactar con el servicio de atención al cliente de Adobe aquí: https://helpx.adobe.com/contact.html - haga clic en la pequeña llamada en la parte inferior derecha de la pantalla y escriba "agente".

 

Traducción realizada con la versión gratuita del traductor www.DeepL.com/Translator

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Community Expert ,
Oct 31, 2020 Oct 31, 2020

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Si canceló a tiempo, se le reembolsará. Sin embargo, esto se inicia manualmente y no automáticamente. Si no le devuelven el dinero en los próximos 14 días, póngase en contacto con el servicio de atención al cliente de Adobe.


Puede contactar con el servicio de atención al cliente de Adobe aquí: https://helpx.adobe.com/contact.html - haga clic en la pequeña llamada en la parte inferior derecha de la pantalla y escriba "agente".

 

Traducción realizada con la versión gratuita del traductor www.DeepL.com/Translator

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 14, 2020 Nov 14, 2020

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Hola, han pasado 14 días y no he recibido el reembolso, y no puedo contactar con nadie porque no me sale la pestaña de llamada que me indica. 

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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Hi Leyi5E47,

We cannot assist you with this on the community page. You will need to contact customer care for help. Look for the chat icon in the lower right corner. There are options there for contacting an agent.

 

https://helpx.adobe.com/es/contact.html

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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Could you tell me where is the  chat? Because there is not any chat... 

Screenshot_20201117_002910_com.ecosia.android.jpg

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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EvilBugQueen1_0-1605569828991.png

 

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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Scroll down

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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Is the same with the laptop... There is not any chatScreenshot_20201117_075515_com.ecosia.android.jpg

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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Captura de pantalla 2020-11-17 a las 8.06.24.png

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Adobe Employee ,
Nov 17, 2020 Nov 17, 2020

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Please use try with Chrome or Firefox. It appears you are using Opera.

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Community Beginner ,
Nov 17, 2020 Nov 17, 2020

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I am using chrome...

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Could you tell me another way to contact with them? I just want my money back, it is too much money that I can not speend...

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Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

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I'll have someone from customer care reach out to you. I'm sorry you are having trouble with the chat feature. There may be a browser setting preventing the feature.

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Community Beginner ,
Nov 19, 2020 Nov 19, 2020

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Okay, thank you

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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Hell Leyi...,

Our customer care team has sent you email but have not received any response. Please check your spam folder if you have not seen a message from our customer care team.

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Community Beginner ,
Nov 23, 2020 Nov 23, 2020

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Yes, I already saw the mail, thank you

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New Here ,
Dec 13, 2021 Dec 13, 2021

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tambièn he sido estafada por adobe... encima dicen (en inglès) que no leì bien el contrato antes de pagar...

 

 

 

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