Reembolso

[Teilor29304456k5u2]

Hola buenas. Hace un mes hice la prueva gratuita de "Adobe Stock - 10 contenidos al mes". Hoy 7/4/2023 se hizo el primer cobro a la targeta, el cual no me percate y quiero cancelarlo, vi que si cancelas antes de 14 dias te hacen un Reembolso completo, pero a la hora de yo hacerlo dice que me ará un cobro.

Alguien me puede ayudar? El cobro fue hoy a las 2:40 y son las 9:11 apenas estoy escribiendo esto.

[Abambo · Accepted solution]

If you get an early termination fee, you are past of your initial month and the 14 days of grace period for cancelling without a fee. But looking at the charge, I find that you are in your second month. So, I have no clue what is going on and why you are not eligible for the 14-day grace period. That is only the case, when you were not eligible for the free test because you took it twice.

I suggest, you contact customer service on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



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If in doubt, ask the forum.