Refund - A month away and still no money back

New Here ,
Dec 07, 2018 Dec 07, 2018

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Hello 🙂

I tried trial Adobe Stock. I haven`t been able to cancel my membership on time and my plan has been charged.

I immediately canceled the membership according to the instructions in my account (1th day after expiration trial from 14 days)

Its almost month and I haven`t money back 🙂

in the conditions I read that I can cancel plan with 14 days after end of my trial and refund takes 2-3 working days 🙂

Thank you for looking at it

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Adobe Employee , Dec 10, 2018 Dec 10, 2018
Hi Radek,Sorry for the troubles it has caused to you.I have checked your account details and noticed that you had signed up for Adobe Stock 40 images per month (one-year) plan on 15 Oct 2018. The subscription has already been cancelled.Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Hi Radek,

Sorry for the troubles it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock 40 images per month (one-year) plan on 15 Oct 2018. The subscription has already been cancelled.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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