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Refund Adobe Stock

New Here ,
Oct 12, 2018 Oct 12, 2018

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Dear Adobe Support Team

As I am unable to find another way of contacting you I am now using this forum.
I bought the 1 Year monthly payed Adobe Stock subscription yesterday only to realise that this only gives you access to stock images and nothing else. This is not what I needed and I then purchased the asset I need as an on demand option.

This however leaves me in an unplesant position. I did not want a subscription which lasts a year (I did not see that when I bought it) and also I did not want stock images.

I have seen that adobe stock customers can get a refund in the first 14 days of their subscription.
So I ask you adobe support to please:

  1. Make sure that I have canceled my adobe stock subscription (I think I did but I am not quite sure)

  2. Refund my purchase such that I do no longer have to pay the about 30 euro, every month until next year.

Thank you very much for your time
Philipp Hadjimina

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Adobe Employee , Oct 12, 2018 Oct 12, 2018
Hi PhilippI can confirm that you have cancelled your Adobe Stock subscription.  You were not charged as the first month is free.Kind regardsBev

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Adobe Employee ,
Oct 12, 2018 Oct 12, 2018

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Hi Philipp

I can confirm that you have cancelled your Adobe Stock subscription.  You were not charged as the first month is free.

Kind regards

Bev

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New Here ,
Oct 12, 2018 Oct 12, 2018

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So you can confirm that I will no longer have to pay a subscription fee? I.e. That everything is cancelled and that I will not have to pay the monthly installments until next year?

Thank you for your time

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Adobe Employee ,
Oct 12, 2018 Oct 12, 2018

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Hi Philipp,

Since you have already cancelled your Adobe Stock subscription- 10 images per month(one-year) plan, there will no further charges for the same in future.

Regards,

Twarita

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