REFUND FOR ADOBE STOCK

[ArtC285530936no0]

Good day! I cancelled my Adobe Stock subscription last February 18, 2023 (PH Time) and Adobe stated that it will be refunded within five (5) business days. Now, it is already February 25, 2023, 7 days since I cancelled my subscription yet the refund is still not reflecting on my bank account. I will just like to ask if when could I possibly get it? Thank you! 

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[Abambo · Accepted solution]

February 25 is the fifth business day, so it is still completely in the indicated time frame. The refund happens the same way as the payment was done, so if the payment has been done by credit card, the credit card will get credited.

Let's add 2 days for your bank to credit the amount, I guess that by Thursday the money should be accounted for at latest. If that is not the case, I suggest, you contact Adobe customer care for more information. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[ArtC285530936no0]

thank you so much!

[kglad]

in addition to the info in @Abambo's post, you can check your account to see what's being processed, https://account.adobe.com