Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Refund for cancelled plan

Explorer ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

I cancelled my plan for Adobe Stock before the end of August but have been billed in September.

 

Please can you refund me.

TOPICS
Account management

Views

88

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

Hi SimonAllen,

How did you cancel your subscription? What steps did you take? Adobe will send a cancellation confirmation email to you when you successfully cancel. Did you receive this email?

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 08, 2020 Sep 08, 2020

Copy link to clipboard

Copied

Thanks for the reply.

I cancelled by changing the settings in my plan before the end of the 1 month trial period.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 08, 2020 Sep 08, 2020

Copy link to clipboard

Copied

LATEST

Do you mean you made a change to your payment method or did you actually click Cancel in Account management?

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 08, 2020 Sep 08, 2020

Copy link to clipboard

Copied

Then your subscription was probably extended for another year and you won't be able to cancel it. Adobe won't help much with it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 08, 2020 Sep 08, 2020

Copy link to clipboard

Copied

It's showing as cancelled, even though the money has been taken.

So it looks like Adobe ceases the service, even though it's been paid for another month.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 08, 2020 Sep 08, 2020

Copy link to clipboard

Copied

Better double check with the support using chat. I wouldn't believe anything before they confirm that the subscription has been cancelled for sure and you will not need to pay for another year.

 

Their customer service is terrible so better to clarify as soon as possible to avoid being stuck another year as i Was.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started