Hi I'm unable to find the correct channel for this so am posting here.
I've used plan credits on about 5 AI stock either overtly or implied (*refer below) as text/font editable, only to find the text is outlined. These are unusable. (Note if the creator identified the font I'd be able to recreate but they never seem to.)
How do I 'return' these for credits?
* Here are 2 examples of 'implied' editability. As it's a T Shirt the only way to use the design unedited is to buy an extended licence (ie otherwise you can't use it on a product). Given its available via a plan credit (therefore you can't use it on a T shirt) it's implying the impression that the text/wording can be changed so as not to breach licence. I liked the design, and just wanted to use it as a base with completely changed text/words, font, shapes and colours..
*Clarification: should have said I liked the design concept - I didn't want to use the design as is, it wouldn't have been recognisable after my edits.
Thanks Abambo, but I've tried Adobe Support for this and also for a stock item accidentally downloaded/licensed.
All I get is the chat bot with answers that all point to the community to resolve....which I'm trying to do. I've wasted hours on this. Any other advice?
Type "agent" with the chatbot. You are probably trying to explain the problem too verbosely.
You can also try Twitter.
All vector assets that are not Premium, are offered under a standard and an extended licence. You need to buy the correct licence for your application. I do not see a promise of editable text, even that I would probably also assume the text to be editable.
I suggest, you contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.
For support via Twitter:
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.