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Refund for premium asset

New Here ,
Jul 25, 2024 Jul 25, 2024

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#568690774

Hi Sheena, I have downloaded this image by mistake and it has cost me 200 plan credits.

Am I able to get a refund on this item I do not want?

 

[moderator edited the subject for clarity]

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Licensing Regret

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Community Expert ,
Jul 25, 2024 Jul 25, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"branched and moved from account, payment & plan">

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Community Expert ,
Jul 25, 2024 Jul 25, 2024

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Before licensing a Premium asset, you get asked for a confirmation. Unfortunately, you confirmed your purchase. You may use the filter function to exclude Premium assets from your search requests. That will avoid licensing mistakenly. Unfortunately, the filter option is not sticky, so you need to apply it each time you start the stock website.

 

As for the refund, you will need to contact Adobe customer service and negotiate that. Good luck. If the chatbot runs in loops, you can type "agent" to get a human online to check the issue. The chatbot reacts best with simple requests. Don't expect that one to be intelligent.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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