Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Locked

Refund for renewing trial subscription

New Here ,
Dec 26, 2020 Dec 26, 2020

Copy link to clipboard

Copied

Hello. I'm reaching out for help with the subscription. On 24th of November I ordered Adobe Stock, one free month with annual commitment after this trial. 2 days ago I was charged by it. I reached to support if I can cancel the subscription and get a refund. That is what I understand from Legal Terms of Adobe. I was told that from this moment I am committed anually and there is no way for me to cancel the subscription. I wasn't aware of the note that within 14 days after the second month billing cycle I can still cancel the subscription. I agreed to coninue the subscription with some free months gift. Then I reached out to second assistant, after reading this thread: https://community.adobe.com/t5/stock/refund-on-an-unintentional-purchase-of-adobe-stock/td-p/9988035... He ignored my ask for explanaition why were I given the wrong information and then he left the chat. I wanted to ask him if he can cancel my subscription since there are 2 days after second billing cycle not 14. What can I do now? Where can I reach out for an explanaition? I am not willing to have annual commitment if the Legal Terms say I can cancel it.

TOPICS
Plans and purchase

Views

61

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 04, 2021 Jan 04, 2021
Hi @Mateusz5FCB,  I can see that your subscription was cancelled and refund has been issued. Please contact customer care, https://helpx.adobe.com/contact.html, if you require additional assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

Likes

Translate

Translate
Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

Copy link to clipboard

Copied

LATEST

Hi @Mateusz5FCB

I can see that your subscription was cancelled and refund has been issued. Please contact customer care, https://helpx.adobe.com/contact.html, if you require additional assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started