Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
Locked
0

Refund if did not use Stock?

New Here ,
Dec 08, 2021 Dec 08, 2021

I have been a customer of Adobe Stock for over a year. I am subsribed to a plan that includes 10 files/month download. However, I have never used it, not downloaded a single file. So I just realized that I've been paying the monthly fees for several months without using the service. Moreover, I have searched on the Adobe platform, I can't find a contact for the department/team in charge of this type of issues. Is there anyone, either among the users community or the Adobe team, who can help me with this: where I can address to solve this problem, and if it is possible to get a retroactive refund for the months I did not use the service?

Thanks in advance for your help.

TOPICS
Plans and purchase
193
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 08, 2021 Dec 08, 2021

The information for contacting customer care has been posted to the forum several times. You'll need to talk to customer care for this issue.

Translate
Adobe Employee ,
Dec 08, 2021 Dec 08, 2021
LATEST

The information for contacting customer care has been posted to the forum several times. You'll need to talk to customer care for this issue.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines