Refund - no active plans, but money flow out

[MassimoDG]

Ooooh my God! Unbelievable.

Your system is stealing money from my credit card. 

I have no active plans since last December. 

Please go check my account and refund me please asap.

I wait for your answer.

Thx

(Moving to Get Started by Moderator)

[MassimoDG]

PAGAMENTO POS ESERCENTE 04/01/2020 13.10 ADOBE STOCK ADOBE.COM IE N. 609249

[John T Smith · Accepted solution]

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

[MassimoDG]

I understand your point of view, but community should be aware and I need help.

Follow support link and you end in a infinite loop with no way to simply send a clear message like this to the administration.

I don't know what to say, really. But I will spread this story and my experience on the socials. I'm tired of my problems with your platform. I already had months ago. I'm pretty surem people is happy and fine with Adobe but your errors are my problems and my problems should be your

[Abambo]

I understand that you have difficulties contacting Adobe support. But it is the only way to get your problems solved. So I really urge you to as John T Smith says. Click the little callout button at the lower right of the page and type agent. 

Please note that support may be limitted to office ours.

[LinSims · Accepted solution]

As John said, there is little that most of us can do for you. What he left out of his instructions is the following:

Click the chat icon at the bottom right of the page to open a chat session. Type AGENT into the chat window to connect directly to a CSR rather than the AI.