Refund on Licensed Image

New Here ,
Nov 29, 2021 Nov 29, 2021

Copy link to clipboard

Copied

Hi, I recently licensed this (182864892) image, and after licensing the image is very pixelated. Was hoping we could be refunded the credit used. Please let me know. 

Thanks,
Michael

TOPICS
Asset Quality , Licensing , Troubleshooting

Views

33

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

LATEST

Hi,

This file is available as an Illustrator/.EPS file or a JPEG. If you open the .eps file in Photoshop it will be very pixelated. You will need to open the .jpg in Photoshop or the .eps file in Illustrator. Also make sure you have the latest version of Photoshop and/or Illustrator.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started