Refund on Premium Stock image

[Rene Knijnenburg]

Hi Adobe,

We are on a plan of 40 images a month. As I was browsing I clicked on the blue License button what I always do when I want to use an image. However, I did not notice that the button actually said Purchase License as it was a premium image.. The buttons look too familiar in my opinion.

I had no idea and I was purcharsing a premium image am now billed with 249,99 euro. I have no intent to use the image.

The image id is: 385171728.

I would like to get a refund. How does this work?

Thank you in advance.

Kind regards
Rene

[EvilBugQueen1]

Hi Rene,

I'm sorry you accidentally purchased the premium license. You will need to our customer care team and explain that the asset was purchased in error. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.