• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Refund

New Here ,
Nov 24, 2018 Nov 24, 2018

Copy link to clipboard

Copied

Hi Adobe support team,

I have cancelled my 'Adobe Stock – 10 assets a month' subcription on the 1 day  of my second's month bill i.e., on Nov 24,2018 11.26 hrs (pst). But I have not got my refund yet.

Views

259

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 26, 2018 Nov 26, 2018

Hi Andrea,

Sorry to hear that.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Votes

Translate

Translate
New Here ,
Nov 24, 2018 Nov 24, 2018

Copy link to clipboard

Copied

this is the order number:

[private information deleted for security reasons]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 26, 2018 Nov 26, 2018

Copy link to clipboard

Copied

Hi Andrea,

Sorry to hear that.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 21, 2019 Jan 21, 2019

Copy link to clipboard

Copied

Hi,

i found a new charge on my credit card of 36,56€

but i cancelled the plan before the 1 month expiration

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 21, 2019 Jan 21, 2019

Copy link to clipboard

Copied

Your first mail was in November, 24th? So the charge is from December or from January?

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 21, 2019 Jan 21, 2019

Copy link to clipboard

Copied

LATEST

The charge was made on January,  the 10th

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started