regarding early termination fee

[shree27228107t1tc]

my account was auto updated for 2 months which i was unaware, so i went and read the terms and condition for refund, it shows that before 14 days of the payment it will be refunded. so i used the first month assest, and with the 10 assest remaining which is of second month. i tried to cancel the plan. so, now it ask for early termination fee of 12k something. my purchase was 2300, for that why should i pay termination fee of 12k? could you help.

[Abambo · Accepted solution]

I do not know what "auto-update" means, but if you are getting an early termination fee to pay, then you are past the 14 days of the paid subscription. According to the terms, you now have a subscription for a year, cancellable without fee in the last month of your subscription.

I suggest you contact Adobe customer care and see, what can be done for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)