Request for Reinstatement of Contributor Account ID 211087851

[eki_7834]

Dear Adobe Support Team,

I hope this message finds you well. I am writing to express my concern regarding the deactivation of a contributor's account, ID 211087851, registered under the name Dimas Rizki Pratama. I have consistently used this contributor's designs for my work on Adobe Express, and I have found them to be incredibly valuable for my creative projects.

The recent deactivation of this account has caused significant difficulties in my design workflow. I would greatly appreciate it if you could reconsider the decision and reinstate the account. As a loyal Adobe Express user, I rely on the quality and uniqueness of the contributions from this designer, and their absence has noticeably impacted my productivity.

Please let me know if any further information is needed or if there are any specific reasons for the deactivation that can be addressed. I trust that Adobe values its users' experiences and the contributors who help make the platform exceptional.

Thank you for your time and attention to this matter. I look forward to a positive resolution.

Best regards,
eki

[daniellei4510 · Accepted solution]

You are not addressing Adobe here but contributors. If the individual you mentioned has had their count deactivated, they need to speak for themselves in any case. The account will remain closed pending an investigation, which could take days or weeks, assuming the account will be reactivated at all.

[eki_7834]

Now I have trouble downloading my design results that are in Adobe Express that have been agreed by my client, there are many assets that my client likes and have a deal now I want to download it I can't and I check the contributor account is lost.

[daniellei4510]

Do you even know the contributor? Are you sure they didn't cancel their account on their own? 

[eki_7834]

I didn't know him until I found his Instagram account and sent him a message, and it turned out that the reply from the contributor his account was blocked by Adobe Stock, I asked for the file, and he just replied that it was only in the adobestock file, very annoying and confusing, what's wrong with adobestock?
And now I am being pursued by clients for designs that have been dealt with

[Jill_C]

If you "found" the contributor whose account was suspended, you should be able to get the files directly from that person. Adobe cannot stop you from making an arrangement directly with that former contributor.

[eki_7834]

Yes I have sent a message to his Instagram account, but the answer is only on adobestock, it's ironic and I don't feel good if there are a lot of files he has in Adobe Express but in the end he has to be suspended, and I lost the client because the files can't download my design in Adobe Express, Adobe stock is really unwise. If indeed the fault is on me, adobestock should think 2 times.

[Dimas5DEF]

Dimas Rizki Pratama - Contributor (ID 211087851)

Hello everyone, I am the contributor mentioned in this discussion. Thank you for your attention.

I would like to clarify that my account on Adobe Stock has been suspended by Adobe, and I no longer have access to the files I had uploaded there. These files are hosted entirely on Adobe Stock, so I am unable to provide direct access to users, even though I would like to help.

I received an email from Adobe Stock on October 25th, informing me that my account had been deactivated due to suspicious activity. Honestly, I was disappointed when I received that email. Perhaps it was because Eki used too many of my assets, or for another reason—I am not entirely sure.

Shortly after, I received a DM on Instagram from Eki explaining the situation, and I was truly surprised by the issue. I fully understand Eki's frustration, especially as many files were being used for projects that had already been agreed upon with his clients. However, due to Adobe's policies, I do not have access to the files unless my account is reinstated.

I sincerely hope that Adobe will reconsider and restore my account, allowing users like Eki, who have consistently used my assets, to access the necessary files.

Thank you for your understanding and support.

Best regards,
Dimas Rizki Pratama

[daniellei4510]

Is your account still under investigation or have you received noticed that it has been permanently disabled?

[Dimas5DEF]

I recently received communication from Adobe Stock informing me that my contributor account was deactivated due to suspicious activity. They referred me to their Submission Guidelines for more information on the possible reasons for this action.

Additionally, Adobe Contributor Support (Case ID: 00323586) provided me with further instructions, including the option to appeal the decision or pursue an out-of-court resolution. I am currently in the process of reviewing these options and will be following the necessary steps to resolve the issue.

At this stage, my account is still under investigation. I will update the community once I have more information or if there are any changes to the status of my account.

[Dimas5DEF]

Thanks a lot for your support and attention to my issue. I just wanted to give you a quick update about my contributor account.

As of now, my account is still under investigation, and I haven’t heard back from Adobe Support since their initial response. They mentioned that my account was deactivated due to suspicious activity, but I’m still waiting for more details on what the specific violation was.

I’ve also asked them about the status of my submitted content, but haven’t received any updates yet. I’ve officially filed an appeal and am now waiting for further instructions from Adobe.

I really appreciate the advice and support from the community here, and I’ll keep following up with Adobe. Hopefully, this gets resolved soon.

[eki_7834]

Dear Dimas,

Thank you for keeping me updated. I understand how frustrating this must be for you, especially with the lack of specific details from Adobe regarding the issue. I hope they provide more clarity soon.

It's good to hear that you've already filed an appeal and are following the steps to resolve the situation. I’ll also keep pressing Adobe Support from my side in case there’s any way they can expedite the process or at least give us temporary access to the assets I need.

Let’s keep each other posted if there’s any new information. I really hope this gets sorted out soon for both of us!

Thanks again for all your efforts. Let’s stay in touch!

Best regards,
Eki

[eki_7834]

Dear Dimas,

Thank you for your response and for clarifying the situation. I truly appreciate your willingness to assist despite the challenges caused by the suspension of your account.

I also want to apologize if this situation has caused any inconvenience for you. It’s unfortunate that we are both facing difficulties, especially as my projects with clients have already been agreed upon, but now I’m unable to access the assets necessary to complete them. I understand that these files are hosted solely on Adobe Stock, and without your account being reinstated, you cannot provide me with access. This is indeed a frustrating situation for both of us.

I sincerely hope that Adobe will consider the impact this has on users like myself and review the case more quickly. In the meantime, I will continue to follow up with Adobe Support to see if there is any possibility of a temporary solution.

Once again, I apologize for the inconvenience, and thank you for your help. I hope this issue gets resolved soon for both of us.

Best regards,
Eki

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[Dimas5DEF]

Thank you for your kind message and understanding. I really appreciate your patience during this frustrating situation, and I totally get how this is affecting your projects with clients. I also apologize for any inconvenience this has caused on your end.

It’s definitely tough for both of us, especially knowing that the assets you need are locked due to my account being suspended. I wish I could help more directly, but as you mentioned, without my account being reinstated, I don’t have access to the files either.

I’m also doing everything I can to follow up with Adobe and push for a resolution as quickly as possible. I hope they understand the impact this has on users like yourself and take action soon. In the meantime, I’ll keep you updated if I hear any news or if there’s anything else I can do to help.

Thanks again for your understanding and support. Hopefully, this gets sorted out soon for both of us.

[eki_7834]

Dear Dimas,

Thank you again for your ongoing efforts to resolve this. I truly appreciate your patience, and I sincerely apologize for the complications this situation has caused on your side. I feel terrible that you’re having to deal with this, and honestly, I don’t even fully understand what exactly Adobe is concerned about in terms of “suspicious activity.” I wish I had more clarity to share with you.

This whole situation has become quite complicated for me as well, especially since my projects with clients are now on hold because I can’t access the assets. I really hope the Adobe Stock team takes notice of this and realizes how much it’s affecting not just contributors like yourself, but also users like me who depend on your work.

I’ll continue pushing Adobe Support and will keep you updated on any developments from my side. Again, I’m really sorry for any inconvenience this has caused you. Hopefully, we can get a solution soon.

Best regards,
Eki

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[Jill_C]

Why didn't you keep the originals of the assets you submitted to Adobe? Adobe Stock is not a data backup solution. Adobe Stock does NOT claim exclusive rights to any of your assets. I have several copies of every photograph I've ever submitted to Adobe. I can upload them to other stock agencies if I choose, or sell them directly.

[Dimas5DEF]

Hello Jill,

Thank you for your input. I understand your point, and I completely agree that it’s always a good idea to keep copies of all submitted assets. Unfortunately, in my case, I don’t have the storage capacity on my personal computer to maintain a backup of every file I’ve uploaded. My current setup simply doesn’t have enough storage for the large volume of files I’ve submitted to Adobe Stock over time.

Given my limited resources, I relied on Adobe Stock as a platform not only to showcase my work but also to manage and store the files. I now realize the importance of having multiple backups, and I will definitely keep this in mind for the future.

Thanks again for your advice. I really appreciate the feedback from this community.

[Jill_C]

Adobe Stock has never indicated that it is a platform to "manage and store" your files. Indeed, there is no way for a Contributor to download one of their own files, and doing so via the Buyer platform is a violation of the T&C's. External Hard Drives are a very inexpensive way to store files. If your account ends up being permanently closed, you will have lost all the work that you submitted to Adobe.

[Dimas5DEF]

Hi Jill,

Thanks again for your input. I just wanted to clarify that when a contributor's Adobe Stock account is blocked, we can’t access our own files at all, not even through a URL. It just shows up as a blank page. Also, I have no way of knowing how many of my assets Eki has used on Adobe Express for his design projects with his clients, since I don’t have access to that information either.

And by the way, about the hard drive—maybe it’s cheap for you, but in my country, a hard drive is considered an expensive item. That’s one of the reasons I couldn’t afford to back up all my files.

So, I’m curious, where exactly is this conversation heading? From my perspective, I’m dealing with a serious issue that needs a solution. Instead of focusing on file backups, the real problem here is how to resolve my situation with Adobe. I’d really appreciate it if we could focus more on finding a relevant solution.

Thanks for your attention, and I look forward to hearing from you!

[eki_7834]

Hi everyone,

Thank you all for your input and perspectives on this situation. I understand that Dimas, as the contributor, is the one being investigated by Adobe, and I also realize that as a contributor, he can't access his files during the suspension. This has been incredibly frustrating for me because I rely heavily on Dimas' assets for my work on Adobe Express. With his account suspended, I can’t access the files needed to complete designs for my clients—projects that have already been agreed upon.

I want to clarify that I didn’t know Dimas personally before this, but I reached out to him after realizing his account was suspended. He confirmed that the files are only accessible through Adobe Stock, and he can't provide them directly. This has put me in a tough spot, as I now have clients waiting on designs that I can't deliver because the assets are locked.

I understand the need for investigations, but I hope Adobe can consider the impact this has on users like me, who are dependent on these assets for professional work. I’ve also asked Dimas to keep me updated on any progress with his appeal, but in the meantime, I hope Adobe might offer a temporary solution for users in situations like mine.

Thank you again for your input, and I look forward to hearing any thoughts or advice on how we can move forward.

Best regards,
Eki

[Dimas5DEF]

Hi Jill,

Thank you for your continued advice. I understand your point about keeping backups, and while I agree that it's important, I feel like this conversation is moving away from the core issue. The problem here is not that I failed to store backups but that Adobe has suspended my account without clear reasons or explanations.

Even if I had all the backups in the world, it wouldn’t help me access my files or resolve this situation since my clients, like Eki, rely on accessing my assets through Adobe’s platform. The files are locked on Adobe Stock, and we are being penalized without fully understanding why.

I understand that for you, hard drives may be an inexpensive solution, but in my situation and country, it’s not that simple. Maybe instead of focusing on what I should have done differently with storage, we could focus more on how Adobe could address this issue fairly and transparently?

I’m hoping we can shift the conversation toward finding a real solution to the problem at hand.

Best regards,
Dimas

[daniellei4510]

"but I hope Adobe can consider the impact this has on users like me"

Granted, we're talking about an account that was, we hope, only temporarily disabled. But contributors cancel their accounts on their own all the time for various reasons, so it remains important to save files locally whenever possible.

[daniellei4510]

"I relied on Adobe Stock as a platform not only to showcase my work but also to manage and store the files."

Unfortunately, even a contributor will be unable to access their own files without actually purchasing them...and that would get an account banned. Good luck with getting your account reinstated.

[Dimas5DEF]

Thank you for your response. I completely understand now that even as a contributor, I wouldn't be able to access my own files without purchasing them, and I definitely wouldn’t want to risk getting my account permanently banned by doing that. It’s a tough situation because I honestly didn’t anticipate facing this kind of issue, and I didn’t have enough resources to maintain backups outside of Adobe Stock.

I’m hoping that Adobe will consider my appeal and reinstate my account, but in the meantime, I really appreciate the support and the good luck wishes. I’ll keep pushing for a resolution.

[Abambo]

I recommend that you go back to your client and explain that the assets you have selected are no more available to you and that you unfortuneatly need to select different assets. An Adobe investigation for suspicious activity can be lengthy and I would assume that the client won't wait for the end of that investigation. It may even be that the account stays blocked and you will never get access to those assets.