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Request refund for template?

New Here ,
Apr 17, 2024 Apr 17, 2024

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I bought a template by TemplatesForest for Adobe Stock but it has so many formatting issues that I just cannot take the time to fix. How do I request a refund if there isn't any contact or refund information?

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Licensing , Licensing Regret , Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Apr 17, 2024 Apr 17, 2024

Hello @peanuts800, sorry for the problem with the template. I've provided details below to request a refund as I don't have the ability to refund this type of license.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may n

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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Perhaps @Contributor1 can assist.

Jill C., Forum Volunteer

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Adobe Employee ,
Apr 17, 2024 Apr 17, 2024

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Hello @peanuts800, sorry for the problem with the template. I've provided details below to request a refund as I don't have the ability to refund this type of license.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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