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resolution error - stock 362548535

New Here ,
Oct 21, 2021 Oct 21, 2021

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Hello,

 

I bought a stock video, this one should be 1918x1080px, but it is a 1278x720px video. How can I download it at the promised resolution?

Thank you,

 

https://stock.adobe.com/ch_fr/video/planet-earth-spinning-on-its-axis-view-from-a-space-station/3625...

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Hello, I've verified the issue (but I'm not allowed to grant you a replacement license). I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

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