Safe Search not working with perverted images

New Here ,
Oct 28, 2020 Oct 28, 2020

Copy link to clipboard

Copied

I've been a long time user of Adobe software and Adobe Stock. I'm a graphic designer and have used Adobe Stock for my projects, and so far, it's gone well.
I always select filters for my searches. One of them is Safe Search. I'm under no obligation to see what I don't want to see. I've never had any under aside from little bugs. However, while I was looking for some photos earlier, I had a terrible experience coming across very inappropriate images. The customer service representative I spoke to stated he would transfer my chat to someone else, but the waiting time was too much. It's a shame that I cannot have the peace that my family can safely search through your engine without encountering what we precisely are avoiding.

TOPICS
General, Troubleshooting

Views

214

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

Copy link to clipboard

Copied

Hello marcusv,

If you would care to send me the asset IDs I can ask our content team to review the assets. You may send these to me through a private message.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2020 Oct 28, 2020

Copy link to clipboard

Copied

Hi. Thanks for your reply. How do I send a private message?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2020 Oct 28, 2020

Copy link to clipboard

Copied

I found the way but it's interesting that I got the folowing error while rtyieng to send you a private message:

"You have reached the limit for number of private messages that you can send for now. Please try again later"

I haven't sent any private messages before

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 29, 2020 Oct 29, 2020

Copy link to clipboard

Copied

Hi there.

I'm not sure you received the private message I sent. The title of my post says "solved" and it's far from solved. Please let me know

 

thanks

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 29, 2020 Oct 29, 2020

Copy link to clipboard

Copied

This is my second post about the same subject in the hope to get my problem solved. The customer service who answered me stop responding and so far I still have the same problem:

 

I've been a long time user of Adobe software and Adobe Stock. I'm a graphic designer and have used Adobe Stock for my projects, and so far, it's gone well.

I always select filters for my searches. One of them is Safe Search. I'm under no obligation to see what I don't want to see. I've never had any under aside from little bugs. However, while I was looking for some photos earlier, I had a terrible experience coming across very inappropriate images. The customer service representative I spoke to stated he would transfer my chat to someone else, but the waiting time was too much. It's a shame that I cannot have the peace that my family can safely search through your engine without encountering what we precisely are avoiding.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 29, 2020 Oct 29, 2020

Copy link to clipboard

Copied

When I try to send you a private message with the assets I have and clicj "send" nothing happens and if I click again I got the message "You have reached the limit for number of private messages that you can send for now. Please try again later"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 29, 2020 Oct 29, 2020

Copy link to clipboard

Copied

I've sent you a message. I'll let our forum support team know about the error you are receiving. There may be some limitations for new users but that message isn't helpful.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 29, 2020 Oct 29, 2020

Copy link to clipboard

Copied

Thanks, I have received and just sent you a private message. I hope you get it. thanks 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 10, 2020 Nov 10, 2020

Copy link to clipboard

Copied

Thank you for reaching out to Adobe about your search results. Adobe Stock is continually auditing, evaluating and improving our collection to serve our customers’ needs and we appreciate you bringing these results to our attention.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 02, 2020 Dec 02, 2020

Copy link to clipboard

Copied

I have safe search turned on too - and I just got a whack of images of "adult sex toys."

Ahem.

 

Each unto their own, but not at all appropriate for my searches.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 02, 2020 Dec 02, 2020

Copy link to clipboard

Copied

Hi @Dwyn Tomlinson,

What search term did you use when you saw these images? I can ask our content team to review the search results.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2020 Dec 04, 2020

Copy link to clipboard

Copied

My search was for
Bead shopping

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

Copy link to clipboard

Copied

LATEST

Thank you for reaching out to Adobe. We appreciate customer and community feedback about Adobe Stock content. Your comments will be forwarded to the appropriate department for review.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 02, 2020 Dec 02, 2020

Copy link to clipboard

Copied

Hi Dwyn Tomlinson

I reported it to Adobe back in October. They said they would investigate it, but I haven't received any reponse after that, and considering you had the same problem I doubt they took the time to investigate it or correct this problem. That's a shame. I expect more from a company like Adobe, but I guess we are just a number that means profit.

 

Marcus

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started