Safe Search not working with perverted images

[marcusv]

I've been a long time user of Adobe software and Adobe Stock. I'm a graphic designer and have used Adobe Stock for my projects, and so far, it's gone well.
I always select filters for my searches. One of them is Safe Search. I'm under no obligation to see what I don't want to see. I've never had any under aside from little bugs. However, while I was looking for some photos earlier, I had a terrible experience coming across very inappropriate images. The customer service representative I spoke to stated he would transfer my chat to someone else, but the waiting time was too much. It's a shame that I cannot have the peace that my family can safely search through your engine without encountering what we precisely are avoiding.

[EvilBugQueen1]

Hello marcusv,

If you would care to send me the asset IDs I can ask our content team to review the assets. You may send these to me through a private message.

[marcusv]

Hi. Thanks for your reply. How do I send a private message?

[marcusv]

I found the way but it's interesting that I got the folowing error while rtyieng to send you a private message:

"You have reached the limit for number of private messages that you can send for now. Please try again later"

I haven't sent any private messages before

[marcusv]

Hi there.

I'm not sure you received the private message I sent. The title of my post says "solved" and it's far from solved. Please let me know

thanks

[marcusv]

This is my second post about the same subject in the hope to get my problem solved. The customer service who answered me stop responding and so far I still have the same problem:

I've been a long time user of Adobe software and Adobe Stock. I'm a graphic designer and have used Adobe Stock for my projects, and so far, it's gone well.

I always select filters for my searches. One of them is Safe Search. I'm under no obligation to see what I don't want to see. I've never had any under aside from little bugs. However, while I was looking for some photos earlier, I had a terrible experience coming across very inappropriate images. The customer service representative I spoke to stated he would transfer my chat to someone else, but the waiting time was too much. It's a shame that I cannot have the peace that my family can safely search through your engine without encountering what we precisely are avoiding.

[marcusv]

When I try to send you a private message with the assets I have and clicj "send" nothing happens and if I click again I got the message "You have reached the limit for number of private messages that you can send for now. Please try again later"

[EvilBugQueen1]

I've sent you a message. I'll let our forum support team know about the error you are receiving. There may be some limitations for new users but that message isn't helpful.

[marcusv]

Thanks, I have received and just sent you a private message. I hope you get it. thanks 

[EvilBugQueen1]

Thank you for reaching out to Adobe about your search results. Adobe Stock is continually auditing, evaluating and improving our collection to serve our customers’ needs and we appreciate you bringing these results to our attention.

[Dwyn Tomlinson]

I have safe search turned on too - and I just got a whack of images of "adult sex toys."

Ahem.

Each unto their own, but not at all appropriate for my searches.

[EvilBugQueen1]

Hi @Dwyn Tomlinson,

What search term did you use when you saw these images? I can ask our content team to review the search results.

[Dwyn Tomlinson]

My search was for
Bead shopping

[EvilBugQueen1]

Thank you for reaching out to Adobe. We appreciate customer and community feedback about Adobe Stock content. Your comments will be forwarded to the appropriate department for review.

[marcusv]

Hi Dwyn Tomlinson

I reported it to Adobe back in October. They said they would investigate it, but I haven't received any reponse after that, and considering you had the same problem I doubt they took the time to investigate it or correct this problem. That's a shame. I expect more from a company like Adobe, but I guess we are just a number that means profit.

Marcus