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Search "find similar" from pictures does not work

New Here ,
Nov 02, 2021 Nov 02, 2021

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Hi,

Is it me, or the search function when dropping image file and finding similar - has not been working for a couple of weeks now ?

"An error occurred. Please try again later." that's all what I get. Tried drag and drop, upload picture - result is the same.

 

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Adobe Employee ,
Nov 02, 2021 Nov 02, 2021

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Can you share the steps you ran into the issue?  We like to see where (in our site) this is happening.

Thank you,

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New Here ,
Nov 05, 2021 Nov 05, 2021

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It is not working for me either

 

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Hi @joon.Stock 
I am having the same issue! when I try to drag and drop images in adobe stock to find similar I always get the same error message, I even tried using image from adobe stock itself..

raymarkt95406313_0-1636359110749.png

 

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Looks like it's from the homepage (screenshot) location, I tried in varous places in the web using multiple types of image files, they are all working for me.

I'd like to suggest clean up browser data and/or login out & in as we are currently not having any existing image based search at the moment.

 

Best regards,

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Thanks for the suggestions :), we already tried all of it but still wont work.

We even tried in various locations and browsers as well, more and more people in my workplace is having the same issue

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Let me message you @ray markt95406313 - I like to know more about the environment you are in as I can not reproduce the issue.  Thank you,

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New Here ,
Nov 05, 2021 Nov 05, 2021

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It's not working for me either, it's very annoying.

 

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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Sorry @mic66076849 , @Eugene5E46 , @decodetales , but I think that you should answer @joon.Stock 's question when you want to get a chance for a solution. https://community.adobe.com/t5/stock-discussions/search-quot-find-similar-quot-from-pictures-does-no...

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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I am also getting this same problem. Instead of the camera icon there is just an icon that looks like two pieces of paper and a magnifying glass, when I click on that and drop the image into the upload window, the error message "something went wrong, try again later."  Like the others I have tried multiple browsers cleared all caches and cookies and it is still the same. I eventually managed to speak to someone on the phone and he admitted he has the same problem and tried to transfer me to technical support but I was left on hold till the call disconnected.

 

Is there a solution for this please?

 

attached is a screenshot of what I am seeing on the website.

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Came here looking for a solution but found none. However, reading through some of the suggestions and lists of thing people tried to do to fix it, I ditched Safari (cos I'm a Mac user) and used Chrome instead.

It worked.

Maybe Adobe dislikes Safari?

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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We like to let you know that we identified where the issue is happening and will be working on addressing it.

 

Best regards

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New Here ,
Nov 18, 2021 Nov 18, 2021

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HI, is there any update on this?i am in the same situation - using safari. I'v ebenver been able to tuse the feature and have tried multiple avenues. 

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Adobe Employee ,
Nov 19, 2021 Nov 19, 2021

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We like to have this issue addressed by the first day of Dec.  Thank you for your patience.

Best regards,

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