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SERVICE TECHNIQUE / Problème résolution fichier ai et jpg, acheté et téléchargé

Community Beginner ,
Aug 25, 2020 Aug 25, 2020

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Le fichier acheté ce jour, réf. #284550796, n'a pas les propriétés requises pour être exploité en l'état.

La résolution de l'image est pixellisée, donc inexploitable ?

comment contacter le service client ou avoir le bon fichier ?  ou trouver une solution 

 

J'ai téléchargé plusieurs fois le fichier en "ai" et en "jpg", le problème est le même, l'image de fond est pixellisée.

choix Licence 1 crédit. 

 

Merci de me répondre en français.

Karine NOEMI / Graphiste / société VISIOPLUS - FRANCE

 

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correct answers 1 Correct answer

Adobe Employee , Aug 27, 2020 Aug 27, 2020
Very well. I've granted two licenses to replace the images you reported above. Please remove those from any libraries or systems.

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Adobe Employee ,
Aug 25, 2020 Aug 25, 2020

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Hi Karine, 

Thank you for reporting this. The jpeg downloaded from the site is of lesser quality if you were to export the .ai file to a jpeg. If this isn't a viable workaround for you please let me know and I'll grant you a replacement license.

EBQ

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Community Beginner ,
Aug 25, 2020 Aug 25, 2020

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Merci d'accorder 2 Licences de remplacement,

car j'ai ce soucis sur les 2 fichiers suivants : #207721880 et #284550796  comme indiqué dans l'autre post auquel vous avez répondu aussi. 

 

Les fichiers contiennent du .jpg dans le .ai, et ne sont pas de qualité exploitable. 

Merci pour votre réactivité,

Cordialement

Karine

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Adobe Employee ,
Aug 26, 2020 Aug 26, 2020

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Hi Karine,

Before I do that, I am seeing something unusual in your download history. Was it your intention to license https://stock.adobe.com/286631364 four times?

EBQ

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Community Beginner ,
Aug 26, 2020 Aug 26, 2020

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Bonjour Mr,

 

Ma collègue est en vacances cette semaine.

Le compte Adobe Stock est utilisé par l'équipe de graphistes de notre entreprise.

Je n'ai pas la réponse pour cette licence " 286631364 ". Je ne sais pas si elle a eu un soucis, elle ne l'a pas signalé à notre équipe. 

Cordialement,

Karine

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Adobe Employee ,
Aug 27, 2020 Aug 27, 2020

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Very well. I've granted two licenses to replace the images you reported above. Please remove those from any libraries or systems.

 

EBQ

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Community Beginner ,
Aug 27, 2020 Aug 27, 2020

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Ok merci pour votre réactivité !

 

Karine

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