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Shocking rip off - Adobe Stock

New Here ,
May 17, 2018 May 17, 2018

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I see that there has already been much controversy over Adobe Stock but right now I am in the middle of a nightmare that I hope no one else has to go through.

I have been using Adobe products for more than a decade and always believed them to be a reliable, reputable company.

Until now. The Adobe Stock 10 free images offer kept appearing in my feed and it looked like a good deal so I signed up for for it to see how it worked thinking it could be useful to sign up for the year. How wrong I was.

I then started downloading a couple of images to see how it works and to see if the resolution was good. Next thing I know I am hit with a $500 bill for one of the images. Apparently they are all priced differently - some are free in the deal and some are not. As soon as I saw the con trick that was occurring I closed everything on my computer so the image never downloaded.

I immediately wrote to Adobe to explain but no one is willing to help me.

So Adobe offer 10 free images free. You download some and then they trap you in to downloading some absurdly priced image (it is a picture of an old wooden bridge) and then insist you must pay even though you didn't actually complete the download and you had no idea it wasn't included in the deal.

It is literally mobster tactics. Extortion. And I cannot believe they are resorting to this.

So I have no image. And my $500 salary this week is being stolen by Adobe for a picture of an old wooden bridge. Please beware of this awful scam. I will make it my life's work to ensure no one else falls for this and gets ripped off in such a terrible way.

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correct answers 1 Correct answer

Adobe Employee , May 17, 2018 May 17, 2018

Hi James,

I am sorry to hear that you had a poor experience with the Stock services.

I just checked your account and noticed that you had signed up for Stock 10 images a month (one-year) plan on 16th May 2018. When you subscribe to the promo offer, you get the first month free(free trial), Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. Also, this plan only allows you to license standard assets. You were charged $500 for an on-demand purc

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Adobe Employee ,
May 17, 2018 May 17, 2018

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Hi James,

I am sorry to hear that you had a poor experience with the Stock services.

I just checked your account and noticed that you had signed up for Stock 10 images a month (one-year) plan on 16th May 2018. When you subscribe to the promo offer, you get the first month free(free trial), Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. Also, this plan only allows you to license standard assets. You were charged $500 for an on-demand purchase.

For more information, you may refer to Legal subscription terms | Adobe and Common Questions about plans, purchasing, and availability, Adobe Stock

I am going to escalate this case and the concerned team will get back to you. Please see the private message for more information.

Regards

Twarita

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New Here ,
Jun 23, 2022 Jun 23, 2022

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Adobe business model should be illegal. After it's scammed you for the first year it then automatically decides you you want to be ripped off for another year and starts again unless you cancel it on the day it ends you will be giving them money for nothing. The UI is carefully designed so you can't stop it when you want even after the initial scam has ended. 

I will never go near any Adobe product again. 

 

 

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Community Expert ,
Jun 23, 2022 Jun 23, 2022

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Hi @Pierre24990199x64d ,

 

I'm sorry about your bad experience, but when you have read the terms and conditions, you know that the subscription services from Adobe renew automatically at the end of the initial and each following year.

 

If you want to cancel your plan, you can do so by self cancel: Cancel your Adobe Stock membership 

Or you contact Adobe Customer service: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

 

(I'm locking this thread now)

ABAMBO | Hard- and Software Engineer | Photographer

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