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Sie belasten meinem Konto weiterhin Abogebühren.

Community Beginner ,
Sep 03, 2021 Sep 03, 2021

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Guten Tag,

 

Abo ist zum 10.04. gekündigt. Heute sehe ich auf meiner Kreditkartenabrechnung, dass sie über Monate den Betrag weiterhin eingezogen haben. Bitte setzen Sie sich mit mir in Verbindung. Leider konnte ich auf der Webseite weder eine Tel.nr. noch eine Email-Adresse des Kundenservice gefunden. 

 

Bitte setzen Sie sich mit mir umgehend in Verbindung, um den Fehler zu korrigieren. 

 

Vielen Dank!

 

mfG

 

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Adobe Employee , Sep 03, 2021 Sep 03, 2021
Hi @test3425325,  I don't see any renewing subscriptions under the Adobe ID you are using here on the forums. If the charge was from Adobe is it possible you have subscription under a different Adobe ID? If this is a possiblity you'll want to sign out and sign in with that Adobe ID/email address. If you require additional assistance I'd recommend contacting customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to s...

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Adobe Employee ,
Sep 03, 2021 Sep 03, 2021

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Hi @test3425325

I don't see any renewing subscriptions under the Adobe ID you are using here on the forums. If the charge was from Adobe is it possible you have subscription under a different Adobe ID? If this is a possiblity you'll want to sign out and sign in with that Adobe ID/email address.

 

If you require additional assistance I'd recommend contacting customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


EBQ

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Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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Guten Tag,

 

ich kann niemanden erreichen, auch hat sich bei mir niemand gemeldet. Bitte nennen Sie mir die E-Mail Adresse, damit ich mein Problem schildern kann. Es geht um rund 70 Euro, die Sie mir belastet haben, trotz Kündigung. 

 

Danke!

 

mFG

 

 

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Adobe Employee ,
Sep 21, 2021 Sep 21, 2021

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I don't see any renewing subscriptions under the Adobe ID you are using here on the forums. If the charge was from Adobe is it possible you have subscription under a different Adobe ID? If this is a possiblity you'll want to sign out and sign in with that Adobe ID/email address.

 

If you require additional assistance I'd recommend contacting customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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