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Stock Assets completely removed after Automatic Subscription Renewal

New Here ,
Jan 10, 2022 Jan 10, 2022

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I just notice my piled up Stock Assets were completely removed, assumingly in Decemmber when my subscription was automatically renewed. Is this actually a thing you implented, Adobe? This is absolutely ridiculous. Your customers literally pay you every month for these assets, and at the end of the year, you just reset and remove my leftover and PAID FOR ASSETS? Did I miss something? This must be a joke, or did I overlook something?

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Adobe Employee , Jan 10, 2022 Jan 10, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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Adobe Employee ,
Jan 10, 2022 Jan 10, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

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New Here ,
Jan 10, 2022 Jan 10, 2022

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I had over a hundred assets left by the way. And now only have 20 left, from December and January. 10 months worth of payments have vaporized into thin air.

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Community Expert ,
Jan 11, 2022 Jan 11, 2022

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Please follow the guidance of EBQ. https://community.adobe.com/t5/stock-discussions/stock-assets-completely-removed-after-automatic-sub...

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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