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My Credits reset to 0 ... this is incorrect - please contact me to rectify.
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If you have held the credits for 12 months, this is correct. Otherwise, you need to contact Adobe Customer Service.
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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.