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Stock credits not visible for second admin on account.

New Here ,
Oct 25, 2024 Oct 25, 2024

One of our clients has two admins on there account but the stock credits only show for one user (see bleow).

Please could someone advise how to make them visible to both?

defaultz8g63fgqijni_0-1729867762594.png

As you can see from the circled areas the second admins status just reads 'unlimited'

 

Kind Regards

 

Glenn

 

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Account management
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correct answers 1 Correct answer

Adobe Employee , Oct 28, 2024 Oct 28, 2024

Hi @defaultz8g63fgqijni - the reason could be that the products haven't been properly assigned in the admin console. If you need any help,  please contact customer care team, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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Adobe Employee ,
Oct 28, 2024 Oct 28, 2024
LATEST

Hi @defaultz8g63fgqijni - the reason could be that the products haven't been properly assigned in the admin console. If you need any help,  please contact customer care team, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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