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Stock credits

New Here ,
Jun 26, 2019 Jun 26, 2019

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Hello, I have a current adobe stock subscription with 750 images/mo.  When I login it shows zero credits and I have definitely not used even close to 750.  What do I need to do?

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correct answers 1 Correct answer

Adobe Community Professional , Jun 26, 2019 Jun 26, 2019
Please check the account. Are you using the correct Adobe id?Did you license pictures before? Look in your account for the licensed pictures. Do you see them?Did you cancel your subscription?If you did not cancel, you should Contact Customer Care .

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Adobe Community Professional ,
Jun 26, 2019 Jun 26, 2019

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Please check the account. Are you using the correct Adobe id?

Did you license pictures before? Look in your account for the licensed pictures. Do you see them?

Did you cancel your subscription?

If you did not cancel, you should Contact Customer Care .

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 26, 2019 Jun 26, 2019

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Hi B.E.,

Thank you for posting your concern. Using the Adobe ID you are using here on the forums I see that you are a member of a Creative Cloud team with Stock. When you sign into the Adobe Stock website in the upper right corner of the site you'll either see your name or you'll see the name of your team or organization. If you see your name click on it and you'll see an option to select your organization. You should then see your team's available licenses.

EBQ

EBQ

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New Here ,
Jul 05, 2019 Jul 05, 2019

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Thank you.  The correct adobe id (personal vs organization) was not selected.

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Adobe Community Professional ,
Jul 06, 2019 Jul 06, 2019

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You’re welcome and thank’s to you for updating us.

ABAMBO | Hard- and Software Engineer | Photographer

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