Hi, I purchased this image: Realistic red maple leaf isolated on white background - image | Adobe Stock and every time I try to open it, Illustrator crashes. I have tried closing all of my Adobe apps, rebooting, nothing. I just get a blank black screen and Illustrator stops responding.
I am using a Mac, with the latest versions of all the apps. This is the first time that this has happened to me with a stock image - images I've downloaded before are still opening fine.
This is the error message I get from Illustrator:
Date/Time: 2017-03-04 10:51:10 -0700
OS Version: Mac OS X 10.11.6 (Build 15G1004)
Architecture: x86_64
Report Version: 22
Command: Illustrator CC
Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version: 21.0.2 (21.0.2)
Parent: launchd [1]
PID: 21616
Event: hang
Duration: 1.10s (process was unresponsive for 123 seconds before sampling)
Steps: 11 (100ms sampling interval)
Hardware model: MacBookPro10,1
Active cpus: 8
Fan speed: 2163 rpm
--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------
Heaviest stack for the main thread of the target process:
11 start + 1 (libdyld.dylib + 13741) [0x7fff8eee95ad]
11 ??? [0x10051288d]
11 ??? [0x100522150]
11 ??? [0x10059b1d5]
11 ??? [0x10c38c108]
11 -[NSApplication run] + 796 (AppKit + 249330) [0x7fff862e3df2]
11 ??? [0x10c38c828]
11 ??? [0x10aa1cd40]
11 ??? [0x10aa1c093]
11 ??? [0x10059c8f2]
11 ??? [0x10aa1bfdc]
11 ??? [0x10c386585]
11 ??? [0x10c386b12]
11 ??? [0x10c387423]
11 ??? [0x10059c8f2]
11 ??? [0x10c387559]
11 ??? [0x10c38641d]
11 ??? [0x100598cb0]
11 ??? [0x100523351]
11 ??? [0x100660d34]
11 ??? [0x10054c341]
11 ??? [0x100553853]
11 ??? [0x100553df1]
11 ??? [0x10055fd79]
11 ??? [0x10055b3ce]
11 ??? [0x100b61ec7]
11 ??? [0x1029a095e]
11 ??? [0x102cdc9d1]
11 ??? [0x102cdd37f]
11 ??? [0x102d11e7f]
11 ??? [0x102d1326a]
11 ??? [0x102d1491c]
11 ??? [0x102c98972]
11 ??? [0x102c98d5b]
11 ??? [0x102c9919e]
11 ??? [0x102c8f125]
11 ??? [0x102c8f98f]
11 ??? [0x102ca35be]
11 ??? [0x102ca5d0c]
11 ??? [0x1029acdfe]
11 ??? [0x102df0054]
11 ??? [0x102df2dc6]
11 ??? [0x102b80f0c]
11 ??? [0x102b80c0d]
11 ??? [0x102b74317]
11 ??? [0x102b7439b]
6 ??? [0x102b7d01a]
6 ??? [0x102b7dc90]
5 ??? [0x102b710e4]
5 ??? [0x102b703df]
5 ??? [0x102b6fe7a]
5 ??? [0x102b6fcc5]
4 ??? [0x102b77c2b]
4 ??? [0x102b881d4]
4 ??? [0x102b88162]
4 ??? [0x102b87207] (running)
Process: Adobe Illustrator (Illustrator CC) [21616]
Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Architecture: x86_64
Parent: launchd [1]
UID: 501
Task size: 126760 pages (+6)
CPU Time: 1.002s
Note: Unresponsive for 123 seconds before sampling
Note: 5 idle work queue threads omitted
Thanks!
1 Correct answer
Hi AD,
I was able to open the image in Illustrator with no crash, but it did take a long time for the file to open. I've granted you a credit for your trouble and I'll ask our content team to look into the issue.
EBQ
2
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