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Stock image low resoloution upon d-load

Explorer ,
Nov 09, 2020 Nov 09, 2020

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File #:  119798877 Please credit.

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correct answers 2 Correct answers

Adobe Employee , Nov 09, 2020 Nov 09, 2020

Hi Mobstersinc,

Thank you for reporting this. The file does not export well as a jpeg. If you have Illustrator you can export the file as a TIFF and then open in Photoshop. If you aren't able to do this let me know and I can grant a replacement license.

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Adobe Employee , Nov 10, 2020 Nov 10, 2020

Hi Mobstersinc,

Thank you for reporting these as well. I've granted you 3 replacement licenses. I've been tracking this issue for a while and am working with our engineering team for a resolution. Until then since you are not currently using Adobe Illustrator I'd recommend limiting your search to JPEG only files. Not ideal I know.

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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Hi Mobstersinc,

Thank you for reporting this. The file does not export well as a jpeg. If you have Illustrator you can export the file as a TIFF and then open in Photoshop. If you aren't able to do this let me know and I can grant a replacement license.

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Explorer ,
Nov 10, 2020 Nov 10, 2020

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Hi, there are a couple of them actually. And sorry I dont have Illustrator :

File #:  132366732  & File #:  119798877 & File #:  191616008

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Adobe Employee ,
Nov 10, 2020 Nov 10, 2020

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Hi Mobstersinc,

Thank you for reporting these as well. I've granted you 3 replacement licenses. I've been tracking this issue for a while and am working with our engineering team for a resolution. Until then since you are not currently using Adobe Illustrator I'd recommend limiting your search to JPEG only files. Not ideal I know.

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