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Stock image quality not good enough

New Here ,
Feb 12, 2024 Feb 12, 2024

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I purchased this icon set but didn't realise it was only a jpg that is not of sufficient quality for using as icons. I have seen another post that said I should post here if there are quality issues to get a refund on my credit.

Could you please confirm the insufficient quality of this image (it is not usable as icons) and refund my credit?

https://stock.adobe.com/uk/images/exclusive-icon-set/168017856

 

Many thanks

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correct answers 1 Correct answer

Adobe Employee , Feb 12, 2024 Feb 12, 2024

Hello @Jacqui3540738854ty, I see the issue you're referencing and I've added a credit back to your account. Thank you for the report and sorry for the problem with the image.

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Community Expert ,
Feb 12, 2024 Feb 12, 2024

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They definitely look much too small and low-res on the preview. Perhaps @Contributor1 can help here.

Jill C., Forum Volunteer

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Adobe Employee ,
Feb 12, 2024 Feb 12, 2024

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Hello @Jacqui3540738854ty, I see the issue you're referencing and I've added a credit back to your account. Thank you for the report and sorry for the problem with the image.

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New Here ,
Feb 16, 2024 Feb 16, 2024

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Thank you very much for that and for the speed it was done with 🙂

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