Stock - in Bibliothek speichern

New Here ,
Oct 30, 2019 Oct 30, 2019

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Moin. Ich benutze macOS Catalina. Ich habe seit einem Tag ein Problem mit meiner Bibliothek. Sobald ich ein Stock-Material speichern möchte, erscheint eine Fehlermeldung: Could not save asset into >>Name der Bibliothek<<. Das Prozedere ging nach dem Update auf Catalina schon, daher schließe ich einen Zusammenhang aus.

 

Mit dem Support habe ich schon ein paar Upadte Daten etc. gelöscht und auf Standarteinstellungen zurückgesetzt, aber das Problem konnte nicht behoben werden. Auch ein Wechsel auf einen anderen Administrator/Benutzer war zwecklos.

 

Was kann ich noch tun?

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Adobe Employee ,
Oct 30, 2019 Oct 30, 2019

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Hi C.,

There are a few reasons you might be getting that error. Is it only one library or all libraries?

  • Poor internet connection, try connecting to a different network and see if that fixes the issue.
  • If you have more than 1000 assets in a library this can prevent new items from being added. Try adding the file to a new library if you can.
  • If any of the files in your library is named with an invalid character it will prevent you from adding new items to the library. View your library: https://assets.adobe.com/libraries and check your file names. If you don't see anything that stands out try moving or copying the files in the affected library to a new library to narrow down the culprit. Unfortunately Windows and Mac have different characters that are acceptable for file naming. What works on one system may not work on the other.

 

Please update this thread with what you discover. Your feedback can be helpful to others.

 

EBQ

EBQ

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